Frequently Asked Questions

Pick your items, add them to the cart, then hit checkout. Fill in your name, phone, email and address, then pay with FPX online banking or DuitNow QR.

After you pay, you'll get a reference number starting with EH. Keep that number — you'll need it to check your order status.

FPX (all major Malaysian banks) and DuitNow QR, through toyyibPay.

We don't store your bank details — payments are handled directly by the payment gateway.

The payment gateway needs it to issue your payment receipt. Without an email, the bill can't be created and you won't be able to pay.

No. For wholesale items, we have to pay our suppliers in China before the goods are shipped out.

For ready stock, you can choose self-pickup in Senawang, Seremban — pay on the site first, then come collect it.

WhatsApp us with your payment receipt. We'll find the order in our system and send you the reference number.

Your money is safe — the payment is recorded by the gateway even if your screen closed before the reference number appeared.

HASUGA Store — items we already hold in our own storage in Seremban. Buy just one if you like, no minimum. Arrives in 1–3 working days.

Wholesale — we buy it from China after you order. The unit price drops as quantity goes up, but it takes 25–35 days.

Some items appear in both shops — see the next question.

Large items like furniture are not worth keeping in our storage, but plenty of customers only want one. So we list them twice, and you pick whichever suits you:

• HASUGA Store — buy a single unit as a pre-order. We order it from China once you pay.
• Wholesale — the minimum is still 1 unit, but the price per unit drops once you take several.

The item and the quality are identical. The difference is only price and quantity: one unit costs more per piece than five.

It means we do not hold that item in Seremban. We order it from our supplier in China after your payment goes through, so it takes about 35 days to reach you.

If the item has to be made or customised first, it takes longer — the exact waiting time is printed on the product page, on the product card, and again in your cart before you pay.

Pre-order items do not show a stock count, because there is no stock to count. You can order one even though the shop shows nothing on hand.

For a single unit, the pre-order price in HASUGA Store is usually the one to take. Once you want two or more, check the Wholesale listing: the tiered price there is normally lower per unit.

Not sure which works out cheaper for the quantity you want? WhatsApp us with the item and quantity and we'll work it out with you.

Everything arrives together, on the pre-order timeline. We ship one parcel per order, so the ready stock item waits for the pre-order item to land.

Need the ready stock item straight away? Place it as a separate order. Your cart warns you about this before you pay.

Suppliers in China price by quantity. Buying 100 units is cheaper per unit than buying 10, and the shipping cost gets spread across more items.

Every price tier is shown on each product, so you can see it for yourself before ordering.

Yes, but it's low — it's listed on each product. We keep it low on purpose so new sellers can test the market first without tying up a lot of cash.

HASUGA Store (ready stock): 1–3 working days. Orders placed before 3pm usually go out the same day.

HASUGA Store (pre-order): about 35 days from the payment date, or longer if the item must be made first. Items like this are labelled Pre-order with the waiting time shown before you pay.

Wholesale: 25–35 days from the payment date. That covers the supplier preparing your goods, shipping to Malaysia, and customs clearance.

Yes. Shipping rates are higher because of the distance — the exact amount is shown at checkout before you pay.

Open TRACKING and enter your reference number. You'll see the payment status and where your goods are along the way.

For wholesale items, we update stages like "arrived at the China warehouse" and "in transit to Malaysia" as soon as we get news from the forwarder.

Yes, and there's no delivery charge. Choose "Self-pickup" at checkout, then WhatsApp us to arrange a time.

Address: 294-1, Jalan Bandar Senawang 1, Pusat Bandar Senawang, 70450 Seremban.

We try to keep them as accurate as possible. Colours may look slightly different on different screens — that alone isn't grounds for a return.

If you need to be sure about a particular colour or size, WhatsApp us before ordering and we'll send you real photos.

Yes — we've done it for plenty of customers: woven labels, clothing labels, paper bags, zip lock bags, and logo printing on products.

Use the Product Sourcing form on the home page, or WhatsApp us with the design and quantity you want.

Yes — that's our main service. Send us the product link through the Product Sourcing form on the home page.

We'll find the supplier, compare prices, and tell you the total cost delivered to your door. Quotes are free.

WhatsApp us — we'll let you know when stock arrives, or order it in for you through the wholesale section.

Note that Pre-order items are different: they are never "out of stock". You can order one at any time and we bring it in for you.

Take photos first — the outer packaging, the courier label, and the item itself. We need these to make a claim with the courier or supplier.

Then WhatsApp us within 3 days with your order reference number and those photos.

If the item matches the description and photos, no — we're a buying agent, and wholesale and pre-order goods have already been bought from the supplier in your name.

We do accept returns if an item is damaged, wrong, short on quantity, or not working. Full details on the Terms page.

Ready stock: yes, as long as it hasn't been posted yet.

Pre-order: yes, within the first 24 hours, before we place the purchase with our supplier. After that the goods have already been bought in your name and it can't be cancelled — the same rule as wholesale.

Wholesale: yes, within the first 24 hours, before we place the purchase with the supplier. After that the money is already spent and it can't be cancelled.

The payment gateway fee (around RM1) isn't refunded because it isn't returned to us either.

Yes — you're welcome to. It's handy if you want to see samples, talk through a custom order, or check quality before a big purchase.

Please make an appointment first. Our person-in-charge isn't always at the premises, so dropping by unannounced risks nobody being there to help you. WhatsApp us to set a date and time.

Premises: 294-1, Jalan Bandar Senawang 1, Pusat Bandar Senawang, 70450 Seremban.

Yes — SSM 201603120347, running since 2016. We have physical premises in Senawang, Seremban.

WhatsApp us to talk it through. We're putting together special pricing for agents who resell our products.

We reply to WhatsApp during business hours. Orders on the site can be placed 24 hours a day — our payment system runs around the clock even when we're not online.