Terms & Conditions of Service

Any customer who pays for a quotation or an order on this site is taken to have read, understood and agreed to the terms set out below.

1. About us

EMPAYAR HASUGA (SSM 201603120347) operates from 294-1, Jalan Bandar Senawang 1, Pusat Bandar Senawang, 70450 Seremban, Negeri Sembilan.

We help Malaysian entrepreneurs and traders source products to sell from suppliers in China at the lowest price, and we manage the whole process until the goods reach your hands. In business since 2016.

2. Our contract structure

2.1 This service runs on an Akad Ju'alah basis — an Islamic contract where the fee is earned on delivering the result.

2.2 We are responsible for providing a complete solution covering: finding the supplier or factory, negotiating the price, handling funds, managing warehouse logistics in China, customs clearance, and final delivery to your location.

2.3 The prices shown are All-In Package Prices (All-In Price). We are not obliged to disclose the breakdown of the original factory price, internal logistics costs, or the company's profit margin.

3. Three types of purchase

HASUGA Store — ready stock

The goods are already in our store in Seremban. No minimum order — you can buy a single unit. We post within 1–3 working days; orders before 3pm are usually posted the same day.

HASUGA Store — pre-order

Some items, mainly large ones such as furniture, are sold as pre-order: they are not held in our store. You may still buy a single unit. We purchase the item from our supplier in China after your payment is received, so the estimated time is 35 days from the payment date, or longer where the item must be manufactured or customised first.

Every pre-order item is labelled Pre-order on the product card, on the product page, and in your cart, together with the estimated waiting time, before you pay. For cancellation, pre-order items follow the same rules as wholesale (section 9), because the goods are bought from the supplier in your name.

Where an order contains both ready stock and pre-order items, the whole order is delivered together on the pre-order timeline, as we ship one parcel per order. If you need a ready stock item sooner, place it as a separate order.

Wholesale (bulk from China)

The goods are not yet in stock — we buy them from suppliers in China after your order and payment come through. Estimated time is 25–35 days from the payment date until the goods arrive at your address. The stage-by-stage breakdown is in section 7.

4. Product specifications & your responsibilities

4.1 You must give us complete, clear and detailed product specifications — including size, material, colour, quantity, and reference photos — before the purchase process starts.

4.2 We are not responsible for any mismatch if the factory supplies goods that match the written specifications you gave us but do not match personal expectations you never put in writing.

4.3 You are also responsible for making sure the address and phone number you give are correct and complete. Re-delivery caused by a wrong address will be charged to you.

5. Products we do not accept

We do not accept orders for:

• Imitation goods (counterfeit, fake, AAA, copy ori)
• Dangerous or prohibited goods
• Goods that break Malaysian or Chinese law
• Products involving immoral or superstitious elements

Such requests will be turned down with no further discussion.

6. Prices and payment

• All prices are in Malaysian Ringgit (RM).
• Prices on this site are for display. The actual amount payable is recalculated by our system at checkout based on the item, variant and quantity you choose.
• Full 100% payment is required when you place an order on this site. There is no staged deposit structure — this gives both sides a clearer transaction record.
• Payment is through toyyibPay (FPX internet banking and DuitNow QR). We do not store your banking details — they are handled directly by the payment gateway.
• Orders are only processed after payment is received and confirmed by the payment gateway.
• Tiered wholesale prices change with quantity. The price that applies is the price at the time the order is placed.

For special orders arranged over WhatsApp (not through the site), the payment structure will be stated in the quotation we give you.

7. Shipping and estimated timelines

Areas and rates

• Peninsular Malaysia — rates as shown at checkout
• Sabah / Sarawak — higher rates due to distance
• Lalamove / Grab — for Seremban and around the Klang Valley
• Self pickup in Senawang, Seremban — no charge

Free shipping applies once your order total passes the threshold shown at checkout.

Estimated timeline for Wholesale and pre-order (sea freight)

This timeline applies to both wholesale orders and HASUGA Store pre-order items, because both travel the same route from China. For goods already available at the supplier's factory, the estimated sea freight (sea freight) timeline is as follows:

Warehouse receiving and final delivery

7.1 Once the goods pass customs inspection, the container is brought to our logistics warehouse in Malaysia for unloading (container unstuffing).

7.2 We will contact you one (1) day before delivery to confirm someone will be at the delivery address. Delivery timeline after customs clearance:

• Klang Valley — within 3 working days
• Outside the Klang Valley — within 3 to 5 working days
• East Coast of the Peninsula — within 7 working days

7.3 The whole timeline above is a conditional estimate. We are not responsible for delays caused by changes to ship schedules, port congestion, or strict inspection by the Royal Malaysian Customs Department.

8. Visiting our premises

You are welcome to meet us face to face at our Senawang premises — useful if you want to see product samples, discuss a custom order, or check quality before a large order.

Please book an appointment first. Our person-in-charge is not always at the premises, so walking in without an appointment risks nobody being available to serve you. WhatsApp us to fix a date and time.

Address: 294-1, Jalan Bandar Senawang 1, Pusat Bandar Senawang, 70450 Seremban, Negeri Sembilan.

9. Order cancellation

HASUGA Store (ready stock):

• Before the item is posted — you may cancel, with a full refund less the payment gateway fee (about RM1 per FPX transaction, which is not refunded to us).
• After the item is posted — no cancellation; see section 10.

HASUGA Store (pre-order) and Wholesale (bulk):

• Before we buy from the supplier (usually within the first 24 hours) — you may cancel, with a full refund less the payment gateway fee.
• After we have bought from the supplier — no cancellation. Your money has already been paid to the supplier and the international shipping cost has been incurred.

10. Returns and refunds

Tell us within 3 days of receiving the goods if there is a problem. Include your order reference number and photos of the item and the packaging.

We accept returns if:

• The item is damaged or broken on arrival
• The wrong item was sent (not what you ordered)
• The quantity is short
• The item does not work as it should

We do not accept returns if:

• You changed your mind after the item arrived
• The item is not what you pictured but does match the written specifications, description and photos shown
• There are small colour differences from screen display or photo lighting
• The item has been used, washed, altered, or had its labels removed
• The item is custom made (with your logo, label, or special sizing)
• More than 3 days have passed since you received it

How refunds are made

• Approved refunds are processed within 7 working days to the same bank account.
• The original shipping cost is not refunded, unless the mistake was ours.
• For wrong or damaged items, we cover the return cost. For other cases, you cover it.
• For wholesale goods, we may offer a replacement or store credit instead of cash, because the item has to be claimed back from the supplier in China.

11. Risk, damage and liability

11.1 Because this service is judged on the final result (Akad Ju'alah), we carry full liability for the safety of the goods throughout transit from the factory in China to our warehouse in Malaysia.

11.2 If the goods are lost entirely — for example the ship sinks or customs seizes the goods due to a logistics error — we are responsible for refunding 100% of the money you paid, OR placing a re-order (re-order) of the same goods at no extra cost, subject to mutual agreement.

11.3 We are not responsible for delays caused by factors beyond our control (force majeure) such as natural disasters, geopolitical restrictions, or inspection delays at the Royal Malaysian Customs Department.

Damaged goods — what you need to do

1. Take photos before fully unpacking — the outer packaging, the courier label, and the item itself.
2. WhatsApp us within 3 days with your order reference number and those photos.
3. We will assess it and tell you whether a replacement, a refund, or a claim against the courier will be made.

We need the photos to claim from the courier or the supplier. Without photos, the chance of a successful claim is low.

12. Confidential information & no bypassing

12.1 All information about the suppliers, factories, locations and logistics chain we use to fulfil your order is our intellectual property and confidential company information.

12.2 You may not bypass (bypass) us by contacting or buying directly from a supplier we sourced for this transaction.

12.3 If these terms are breached, we reserve the right to claim damages for the profit lost as a result of that breach of contract.

13. Your personal data

We collect only what we need to fulfil your order:

• Name, phone number, email, and delivery address
• Order details and payment status

We use it to:

• Process and ship your order
• Contact you about that order
• Keep accounting records as required by law

We do not sell your data to anyone. It is shared only with the parties needed to complete your order — the payment gateway (toyyibPay), courier companies, and the supplier where direct shipping requires it.

Order details are kept for at least 90 days, and for one year for paid orders, for record-keeping and enquiries. You can ask for a copy of your data or for it to be deleted by contacting us — except records we are required to keep for accounting.

14. Contact us

The fastest way is WhatsApp. We reply during business hours.

• WhatsApp: +60 11-7627 0347
• Address: 294-1, Jalan Bandar Senawang 1, Pusat Bandar Senawang, 70450 Seremban, Negeri Sembilan
• Premises visits: by appointment only (see section 8)

By making a purchase on this site, you agree to the terms above. We may update these terms from time to time; the update date is shown at the top of the page.